FAQs of Extension Copy


FAQS
1. Is tech support free? 
       Yes!
2. What happens after ordering?
      You will receive an email confirming your order shortly after sending the online order form. Then, if your order is authorized by Fraud Management Filters System, within 1 hours, you will receive a second email with your registration code and instructions! 
3. I have paid but didn't get registration key, what to do?
      Please email us at support@softboy.net Please include your name, address, email address, and order confirmation number (if you have it). We will be happy to help you.
4. Is your online order form secure? 
      Yes, it is 100% secure.  provide by PayPal. Use secure HTTP protocol to transmit data.
5. Is Upgrading free?
      Yes, total free.
6. How to Uninstall this software?
    Click the uninstaller from Start\Program File\Extension Copy\Uninstall
  or Control Panel\Add Remove Program.
 7. Is this software safe?
       Yes, the software does not contain any spyware,  adware or malware. 
8. What's the different between "Delete" and "Crush"? 
       Some software can restore the deleted file. But sometimes, you want your secured file to be deleted absolutely. Choose "Crush" will delete the file absolutely and it can not be restored. Because the file is filled with random data before deleting.  
9. How to use Filename Masks?  
    Filename masks are comprised of patterns of characters, with multiple sets of masks separated by a '/'. Wildcard characters include '?' and '*', which match either one instance or multiple instances of any character (respectively). Any other (non-wildcard) character matches itself.
    Here are a few examples of wildcard filename masks:
    *.jpg - This mask uses the asterisk ('*') character to include any files with a ".jpg" extension in their names.
    *.bmp/*gif/*jpg - This is a compound mask, with separate entries separated by '/'. This mask will match any ".bmp", ".gif", or ".jpg" files it encounters.
    a?b*.* - This mask uses the '?' and '*' to include any files but the first character of the filename must be 'a' and the third one should be 'b'. 
10. How to exclude some file types?
    After searching, you can uncheck unwanted file types in the "File filtering" panel.
11. When I copy some complex folders, it need a long time to search the files in it. can I skip this step?
      Yes, you can. But this will cause the software can not estimate the remaining time.
12.What is crush?
     If you want to securely delete a file or folder and to be sure that nobody with any tool could be able to recover this file or folder then use Unrecoverable Delete. Deleting files and emptying Windows Recycle Bin does not mean that these files are gone forever. They are still on your Hard Disk Drive or other storage but marked as deleted. Anybody with a tool available, free or commercial, could recover deleted data very easily. Unrecoverable delete tool "Crush" of Extension Copy makes this impossible even if you try to do that with the most advanced and expensive tool on the market. Deleting files in Windows means that they are marked as deleted and the space they allocated is free to use. This is because if Windows has to physically erase all deleted files it will take time and will slow down your computer. 

FAQs of Extension Copy
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